Terms of service

Last updated: August 1, 2026

1. OVERVIEW

This website is operated by Matheus Soares, trading as Altessa Maison.

Throughout this website, the terms “Altessa Maison”, “we”, “us” and “our” refer to Matheus Soares, trading as Altessa Maison.

Altessa Maison offers this website, including all information, products, features, tools and services available through it, subject to your acceptance of these Terms of Service and Sale.

These Terms apply when you:

• Visit or browse altessamaison.com;
• Create or use a customer account;
• Place or attempt to place an order;
• Purchase or return a product;
• Contact customer service;
• Submit a review or other content;
• Otherwise use or interact with our website or Services.

By accessing our website or purchasing from us, you agree to be bound by these Terms, together with the policies referenced in them.

If you do not agree to these Terms, you should not use our website or place an order.

These Terms do not exclude, restrict or replace any mandatory consumer rights that apply under the laws of your country.

2. BUSINESS INFORMATION

Altessa Maison
Operated by Matheus Soares

Business address:
Rua Biologia 90
2870-271 Montijo
Portugal

Email:
contact@altessamaison.com

Phone:
+351 916 854 538

Website:
https://altessamaison.com

3. RELATED POLICIES

The following policies form part of these Terms:

Return and Refund Policy:
https://altessamaison.com/policies/refund-policy

Shipping Policy:
https://altessamaison.com/policies/shipping-policy

Where there is a conflict between these Terms and a mandatory legal right, the mandatory legal right will prevail.

Where there is a conflict between these Terms and a more specific policy concerning a particular subject, the more specific policy will apply to that subject, provided that it complies with applicable law.

4. ELIGIBILITY AND LEGAL CAPACITY

To place an order, you must:

• Have the legal capacity to enter into a binding contract;
• Be at least the age of legal majority in your country; or
• Have the permission and supervision of a parent or legal guardian where legally permitted.

By placing an order, you confirm that the information you provide is true, complete and accurate.

You may not use our Services for an unlawful or unauthorised purpose.

You may not use our products or website in violation of applicable laws, regulations or third-party rights.

5. PERSONAL AND CONSUMER USE

Our products are primarily offered for personal and household use.

Unless we agree otherwise in writing, purchases are not intended for:

• Commercial resale;
• Wholesale distribution;
• Unauthorised marketplace listings;
• Fraudulent purchasing activity;
• Product copying or counterfeiting.

We may limit or refuse orders that reasonably appear to be placed for unauthorised resale, fraud, abuse or another unlawful purpose.

Nothing in this section prevents a consumer from lawfully reselling a product that the consumer owns.

6. CUSTOMER ACCOUNTS

You may be able to create a customer account to manage orders, addresses, preferences or other information.

You are responsible for:

• Providing accurate account information;
• Maintaining the confidentiality of your login credentials;
• Restricting unauthorised access to your account;
• Informing us promptly of suspected unauthorised activity.

You must not impersonate another person, use another person’s information without permission or create an account for fraudulent purposes.

We may suspend or restrict an account where we reasonably believe that:

• The account has been compromised;
• Fraudulent activity has occurred;
• The account is being used unlawfully;
• These Terms have been materially violated.

Where appropriate, we will provide notice and an opportunity to resolve the issue.

Account suspension does not remove any rights or obligations relating to orders already accepted.

7. PRODUCT INFORMATION

We make reasonable efforts to ensure that product information is accurate and complete.

Product pages may include information about:

• Product name;
• Colour;
• Materials;
• Size;
• Heel height;
• Design;
• Features;
• Availability;
• Care instructions;
• Price;
• Estimated processing or delivery information.

Customers should review the entire product page and size guide before placing an order.

Product photographs are intended to represent the product as accurately as reasonably possible. However, the appearance of colours may vary slightly because of:

• Screen settings;
• Device displays;
• Lighting;
• Photography conditions;
• Minor production variations.

These variations do not permit us to deliver a product that is materially different from its description.

Measurements may have small reasonable tolerances where products are measured manually or manufactured in different production batches.

Nothing in this section limits the customer’s rights where a product is defective, incorrect, misdescribed or materially different from the information presented before purchase.

8. PRODUCT SIZING

Customers are responsible for reviewing the available size guide and selecting the preferred size before placing an order.

Sizing and fit may vary depending on:

• Foot shape;
• Product design;
• Heel height;
• Material;
• Personal fit preference;
• Manufacturer measurements.

Size guidance is provided to assist customers but cannot guarantee an identical fit for every person.

If Altessa Maison sends a size different from the size ordered, or if the product materially differs from the published size information, the matter will be handled as an incorrect or non-conforming product.

Returns caused solely by the customer selecting an unsuitable size are governed by our Return and Refund Policy.

9. PRODUCT AVAILABILITY

All orders are subject to product availability.

Adding a product to a shopping cart does not reserve the product.

We may establish reasonable quantity limits per:

• Customer;
• Household;
• Order;
• Payment method;
• Delivery address;
• Product;
• Promotion.

If a product becomes unavailable after an order is placed, we will contact the customer and offer an appropriate solution, which may include:

• A refund;
• Cancellation of the affected product;
• An alternative product, subject to the customer’s express agreement;
• A revised fulfilment estimate, subject to the customer’s agreement.

We will not substitute a product without the customer’s consent.

10. PRICES AND CURRENCIES

Product prices are displayed on our website in the currency selected for the customer’s market or browsing session.

Depending on the customer’s location, prices may be displayed or converted through Shopify Markets or another currency conversion service.

The price displayed during checkout before the customer submits the order is the price applicable to that order, subject to the correction of an obvious error as described in these Terms.

Currency conversion rates may change over time.

The customer’s bank, card issuer or payment provider may apply:

• Currency conversion charges;
• International transaction charges;
• Bank fees;
• Other third-party charges.

These third-party charges are not controlled by Altessa Maison.

Where required, applicable taxes, shipping charges and other costs collected by Altessa Maison will be disclosed before the customer submits the order.

11. TAXES, DUTIES AND IMPORT CHARGES

Depending on the delivery destination, an order may be subject to:

• Value-added tax;
• Sales tax;
• Import tax;
• Customs duty;
• Brokerage fees;
• Customs processing fees;
• Other government or carrier charges.

Where Altessa Maison collects applicable taxes or duties during checkout, the amount will be displayed before the customer submits the order.

Where an order is shipped without duties or import charges being prepaid, the destination country may require the customer to pay those charges before or upon delivery.

Any customer responsibility for import charges must be disclosed during checkout, in the Shipping Policy or through another clear pre-purchase notice.

Charges imposed directly by customs authorities, governments, postal operators, carriers or other third parties are not controlled by Altessa Maison.

Customers are responsible for providing accurate information required for customs clearance.

Nothing in this section permits Altessa Maison to impose undisclosed mandatory charges after an order has been submitted.

12. PROMOTIONS AND DISCOUNTS

From time to time, Altessa Maison may offer:

• Promotional codes;
• Percentage discounts;
• Fixed-value discounts;
• Multi-product promotions;
• Bundle offers;
• Free shipping;
• Gifts with purchase;
• Limited-time offers.

Each promotion may be subject to specific conditions, including:

• Eligible products;
• Eligible countries;
• Minimum purchase amount;
• Customer eligibility;
• Start and end dates;
• Maximum uses;
• Excluded products;
• Whether the promotion can be combined with another offer.

Unless otherwise stated, promotional codes cannot be combined.

Promotional offers have no cash value and cannot be exchanged for cash.

We may refuse or cancel the application of a promotion where it has been:

• Used fraudulently;
• Used contrary to its stated conditions;
• Reproduced or distributed without authorisation;
• Applied because of a clear technical error.

Returns involving bundles, free gifts or multi-product discounts may result in the promotional value being recalculated according to the conditions disclosed at the time of purchase and our Return and Refund Policy.

Any recalculation will not restrict rights that cannot legally be excluded.

13. PLACING AN ORDER

To place an order, the customer must:

• Select the desired product and variant;
• Provide accurate delivery and billing information;
• Select an available delivery method;
• Select an available payment method;
• Review the order summary;
• Accept any required terms;
• Submit the order.

The customer is responsible for checking the order before submission, including:

• Product;
• Size;
• Colour;
• Quantity;
• Delivery address;
• Billing information;
• Contact details;
• Currency;
• Total price.

After the order is submitted, the customer may receive an automated acknowledgment.

An automated order acknowledgment confirms that we received the order. It does not necessarily confirm that the order has been accepted.

14. ORDER ACCEPTANCE AND CONTRACT FORMATION

Unless mandatory law provides otherwise, an order is accepted and the sales contract is formed when we:

• Send a dispatch or fulfilment confirmation; or
• Otherwise expressly confirm that the order has been accepted,

whichever occurs first.

The contract applies only to the products identified in the acceptance or dispatch confirmation.

If an order contains multiple products, products may be accepted or dispatched separately.

Payment authorisation or payment collection before acceptance does not, by itself, require us to accept an order.

If we do not accept an order after collecting payment, we will cancel the relevant transaction and initiate a refund to the original payment method.

15. RIGHT TO REFUSE OR CANCEL AN ORDER

Before an order is accepted, we may refuse or cancel it for legitimate reasons, including:

• Product unavailability;
• An obvious pricing or description error;
• Payment authorisation failure;
• Suspected fraud;
• Suspected identity theft;
• An incomplete delivery address;
• Delivery restrictions;
• Legal or regulatory restrictions;
• Sanctions or export restrictions;
• Abusive or unlawful activity;
• Unauthorised resale activity;
• A breach of these Terms.

After acceptance, an order will only be cancelled by us where permitted by the contract or applicable law.

If we cancel an order, we will notify the customer and refund amounts collected for the cancelled products.

We will not refuse orders unlawfully or on the basis of a protected personal characteristic.

16. PRICING OR DESCRIPTION ERRORS

Despite reasonable efforts, a product may occasionally be listed with an obvious pricing, currency, availability or description error.

If an obvious error is identified before order acceptance, we may:

• Correct the information;
• Contact the customer;
• Offer the customer the opportunity to place the order using the corrected information;
• Cancel the order.

If an error is identified after acceptance, we will contact the customer and handle the issue in accordance with applicable law.

We will not charge a higher price than the amount accepted by the customer without the customer’s express agreement.

If the customer does not agree to a proposed correction, the affected product may be cancelled and refunded.

17. PAYMENT

Available payment methods are displayed during checkout.

Payments may be processed by Shopify Payments or another payment provider.

By submitting payment information, the customer confirms that:

• The information is accurate;
• The customer is authorised to use the payment method;
• The payment provider may process the transaction;
• The total amount shown at checkout may be charged.

Payment providers may perform:

• Identity verification;
• Payment authentication;
• Fraud screening;
• Security checks;
• Address verification;
• Card authorisation.

Altessa Maison does not normally receive or store complete card numbers or card security codes.

If payment is declined, reversed, disputed or not authorised, we may suspend fulfilment or cancel the affected order.

The customer remains responsible for amounts validly due under an accepted order, subject to the customer’s legal rights.

18. BILLING AND ORDER INFORMATION

Customers must provide current, complete and accurate billing, delivery and contact information.

The customer must promptly notify us if relevant information changes before fulfilment.

Altessa Maison is not responsible for avoidable delivery delays caused by incorrect or incomplete information supplied by the customer.

However, we will make reasonable efforts to assist with address corrections where the order has not yet been dispatched.

Changing an address after dispatch may not be possible and may result in carrier charges or delivery delays.

19. FRAUD PREVENTION

We and our payment or technology providers may conduct checks designed to prevent:

• Fraud;
• Payment abuse;
• Identity theft;
• Unauthorised transactions;
• Account compromise;
• Chargeback abuse;
• Other unlawful activity.

An order may be delayed while additional information is reviewed.

Where reasonably necessary, we may request verification of:

• Identity;
• Billing information;
• Payment authorisation;
• Delivery information;
• Order legitimacy.

Any information collected for verification will be processed in accordance with our Privacy Policy and applicable law.

We will not request complete passwords or full payment card security codes by email.

20. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy:

https://altessamaison.com/policies/shipping-policy

Processing and delivery periods are estimates unless we expressly agree to a guaranteed delivery date.

Delivery estimates may be affected by:

• Destination;
• Product availability;
• Order processing;
• Carrier operations;
• Customs clearance;
• Public holidays;
• Weather;
• Transportation disruption;
• Incorrect address information;
• Events outside our reasonable control.

We will provide tracking information where available.

Customers should monitor tracking updates and respond promptly to reasonable carrier requests.

Nothing in this section limits any legal right to cancel an order or obtain a refund because of late or failed delivery.

21. DELIVERY AND TRANSFER OF RISK

For purchases made by consumers, responsibility for accidental loss or damage normally transfers to the customer when the customer, or a third party designated by the customer, physically receives the product, except where applicable law provides otherwise.

Delivery may be completed when the parcel is:

• Delivered to the customer;
• Delivered to a person authorised by the customer;
• Delivered to a designated safe place with the customer’s authorisation;
• Collected from an agreed collection point;
• Otherwise delivered according to the customer’s approved instructions.

If a customer appoints a carrier that was not offered by Altessa Maison, different risk-transfer rules may apply where permitted by law.

22. LOST, DAMAGED OR DELAYED PARCELS

Customers should contact us if tracking shows an unexplained delay, loss or delivery problem.

We may request information needed to investigate the matter with the carrier.

Customers should not be required to resolve a carrier claim alone where Altessa Maison remains legally responsible for delivery.

Where an order is confirmed as lost before legal delivery, we will provide an appropriate remedy, which may include:

• Replacement;
• Reshipment;
• Refund.

Where tracking shows delivery but the customer cannot locate the parcel, the customer should:

• Check the delivery location;
• Check with household members;
• Check with neighbours where appropriate;
• Check any safe-place notice;
• Contact the carrier;
• Contact Altessa Maison promptly.

We will assess the available evidence and the customer’s applicable legal rights.

23. RETURNS, WITHDRAWALS AND REFUNDS

Returns, withdrawals, cancellations and refunds are governed by our Return and Refund Policy:

https://altessamaison.com/policies/refund-policy

Altessa Maison offers a voluntary 30-day return period for eligible products, subject to the conditions stated in that policy.

Customers in the European Union and other applicable jurisdictions may also have mandatory cancellation, withdrawal or return rights.

The voluntary policy does not replace or reduce those statutory rights.

Refunds will normally be issued to the original payment method.

Payment providers may require additional time to display a processed refund in the customer’s account.

24. EUROPEAN UNION RIGHT OF WITHDRAWAL

Consumers in the European Union generally have the right to withdraw from an eligible distance purchase within 14 calendar days after delivery, without providing a reason.

The procedure, return period, return costs, refund method and applicable exceptions are described in our Return and Refund Policy.

Nothing in these Terms limits the customer’s statutory right of withdrawal under applicable European Union or national consumer law.

25. UNITED KINGDOM CANCELLATION RIGHTS

Consumers in the United Kingdom may have statutory rights to cancel eligible online purchases within the legally applicable cancellation period.

The procedure and applicable conditions are described in our Return and Refund Policy.

Nothing in these Terms limits mandatory rights available under United Kingdom consumer law.

26. CONFORMITY, DEFECTIVE PRODUCTS AND LEGAL GUARANTEES

Products must correspond to their description and satisfy any mandatory conformity requirements under applicable law.

If a product is:

• Defective;
• Damaged before delivery;
• Incorrect;
• Unsafe;
• Misdescribed;
• Not of the quality legally required;
• Not fit for a disclosed and accepted purpose,

the customer may be entitled to a legal remedy.

Depending on the applicable law and circumstances, remedies may include:

• Repair;
• Replacement;
• Price reduction;
• Rejection;
• Partial refund;
• Full refund.

Altessa Maison will not charge the customer reasonable return costs where a return is necessary because of a defect, incorrect product or lack of conformity for which Altessa Maison is legally responsible.

Any legal guarantee applies independently of our voluntary return policy.

Normal wear, accidental damage, misuse, unauthorised alteration or failure to follow reasonable care instructions may not constitute a product defect.

This section does not restrict any rights that cannot legally be excluded.

27. PRODUCT CARE AND USE

Customers should use products responsibly and follow any care, storage or usage instructions supplied with the product.

Footwear should be used with appropriate care and for purposes reasonably consistent with its design.

Certain products, including high-heeled footwear, may not be appropriate for:

• Uneven surfaces;
• Slippery surfaces;
• Strenuous physical activity;
• Driving;
• Extended walking;
• Use in conditions inconsistent with the product’s design.

Customers are responsible for exercising reasonable judgment when selecting and using footwear.

Nothing in this section limits liability for a defective or unsafe product.

28. WEBSITE INFORMATION

We make reasonable efforts to keep website information accurate and current.

However, information that is not essential to an accepted sales contract may occasionally become outdated.

General website content is provided for informational purposes and should not be treated as professional, medical, legal or safety advice.

Historical information may be provided for reference and may no longer be current.

We may correct non-contractual website content without prior notice.

Changes will not retroactively alter an accepted order unless:

• Required by law;
• Agreed with the customer;
• Necessary to correct an error in a manner permitted by law.

29. WEBSITE AVAILABILITY

We do not guarantee that the website will be available continuously or without interruption.

We may temporarily suspend access for:

• Maintenance;
• Security updates;
• Technical problems;
• Platform changes;
• Events outside our reasonable control.

We will make reasonable efforts to restore access.

Website interruption does not affect rights relating to orders already accepted.

30. THIRD-PARTY SERVICES

Our website may use or connect with third-party services, including:

• Shopify;
• Payment processors;
• Shipping carriers;
• Analytics providers;
• Advertising platforms;
• Review platforms;
• Social media platforms;
• Customer support tools.

Third-party services may be subject to their own terms and privacy policies.

Altessa Maison is not responsible for independent third-party websites or services that we do not control.

However, using a third-party provider does not remove any responsibility that Altessa Maison cannot legally transfer or exclude.

31. THIRD-PARTY LINKS

Our website may contain links to external websites.

A link does not necessarily mean that Altessa Maison:

• Endorses the external website;
• Controls its content;
• Guarantees its accuracy;
• Accepts responsibility for its security or practices.

Customers should review the terms and privacy policies of third-party websites before using them or providing information.

Altessa Maison is not responsible for losses caused solely by an independent third-party website, except where applicable law provides otherwise.

32. CUSTOMER REVIEWS AND CONTENT

Customers may be able to submit:

• Reviews;
• Ratings;
• Photographs;
• Videos;
• Questions;
• Comments;
• Testimonials;
• Other content.

Submitted content must:

• Reflect a genuine experience;
• Be truthful and not misleading;
• Relate to the relevant product or service;
• Respect intellectual property rights;
• Respect privacy and data protection rights;
• Not contain unlawful, threatening, discriminatory, defamatory or abusive material;
• Not contain malicious code, spam or unauthorised advertising.

The customer retains ownership of original content submitted by the customer.

By submitting content for publication, the customer grants Altessa Maison a non-exclusive, worldwide, royalty-free licence to:

• Host;
• Store;
• Display;
• Reproduce;
• Format;
• Translate;
• Publish;
• Share through Altessa Maison’s own marketing channels,

only for purposes reasonably related to operating, promoting and improving Altessa Maison and its products.

This licence continues while the content is published or reasonably required for records, disputes or legal compliance.

We may remove content that violates these Terms, applicable law or the rights of another person.

We will not intentionally present fabricated reviews as genuine customer reviews.

33. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content are owned by, licensed to or lawfully used by Altessa Maison.

Protected content may include:

• Brand names;
• Logos;
• Product names;
• Photographs;
• Videos;
• Graphics;
• Page layouts;
• Text;
• Product descriptions;
• Website design;
• Software elements;
• Marketing material.

Access to the website does not transfer intellectual property ownership to the user.

Without prior written permission, users may not:

• Copy substantial website content;
• Reproduce product photographs for commercial use;
• Use Altessa Maison branding in a misleading manner;
• Create counterfeit products;
• Imply an unauthorised commercial relationship;
• Scrape or extract content for unauthorised commercial use;
• Remove copyright, trademark or ownership notices.

Limited personal and non-commercial use of the website is permitted.

34. INTELLECTUAL PROPERTY COMPLAINTS

If you believe that content on our website infringes your intellectual property rights, contact:

contact@altessamaison.com

Please include:

• Your name and contact information;
• Identification of the protected work or right;
• Identification of the allegedly infringing content;
• The location of the content;
• An explanation of your claim;
• Evidence of ownership or authority;
• A statement that the information provided is accurate.

We may request additional information before taking action.

Knowingly submitting a false infringement claim may result in legal responsibility.

35. PROHIBITED USES

You may not use the website or Services to:

• Violate applicable law;
• Commit or facilitate fraud;
• Infringe intellectual property rights;
• Harass, threaten or harm another person;
• Submit false or misleading information;
• Transmit viruses or malicious code;
• Attempt unauthorised access;
• Interfere with website security;
• Collect personal information unlawfully;
• Conduct automated scraping that materially disrupts the Services;
• Circumvent purchase limits;
• Manipulate reviews or ratings;
• Test stolen payment information;
• Impersonate another person;
• Use the Services for unlawful commercial activity.

We may investigate suspected prohibited activity and cooperate with legally authorised authorities where required.

36. SUSPENSION OR TERMINATION OF ACCESS

We may restrict or terminate access to the website where reasonably necessary because of:

• A material breach of these Terms;
• Fraud;
• Security threats;
• Unlawful activity;
• Abuse of the Services;
• Risk to another customer or third party.

Where appropriate and reasonably possible, we will provide notice.

Termination of website access does not:

• Remove outstanding payment obligations;
• Cancel rights already acquired by a consumer;
• Remove obligations relating to accepted orders;
• Prevent either party from exercising legal rights.

37. MARKETING COMMUNICATIONS

Where permitted by law, customers may choose to receive marketing communications from Altessa Maison.

Consent to marketing is not required to complete a purchase.

Customers may unsubscribe at any time by:

• Using the unsubscribe link in an email;
• Following available opt-out instructions;
• Adjusting available communication preferences;
• Contacting contact@altessamaison.com.

Unsubscribing from marketing does not prevent necessary transactional communications concerning:

• Orders;
• Payments;
• Delivery;
• Returns;
• Refunds;
• Security;
• Customer support;
• Legal notices.

38. PRIVACY AND COOKIES

Personal information is processed in accordance with our Privacy Policy:

https://altessamaison.com/policies/privacy-policy

Our website uses cookies and similar technologies for purposes that may include:

• Essential website operation;
• Shopping cart functionality;
• Checkout;
• Security;
• Analytics;
• Personalisation;
• Advertising.

Where legally required, non-essential cookies will be used only after the appropriate consent has been obtained.

Customers may manage available privacy choices through our cookie banner or privacy controls.

39. DISCLAIMERS

We provide the website using reasonable care and skill.

To the extent permitted by applicable law, we do not guarantee that:

• The website will always be uninterrupted;
• Every non-essential website feature will always be error-free;
• Every third-party service will always remain available;
• General informational content will be suitable for every individual purpose.

Products are not supplied with an additional commercial warranty unless one is expressly stated on the product page or provided in writing.

This does not exclude any mandatory legal guarantee, conformity obligation or statutory consumer right.

40. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing excludes or limits liability for:

• Death or personal injury caused by negligence where such liability cannot be excluded;
• Fraud or fraudulent misrepresentation;
• Wilful misconduct;
• Gross negligence where applicable;
• Breach of mandatory consumer rights;
• Defective products where liability cannot legally be excluded;
• Any other liability that cannot legally be excluded.

For consumer customers, Altessa Maison is responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

A loss is foreseeable where it was an obvious consequence of the breach or was contemplated by both parties when the contract was formed.

Altessa Maison is not responsible for losses caused solely by:

• Incorrect information supplied by the customer;
• Misuse of the product;
• Unauthorised product alteration;
• Failure to follow reasonable product instructions;
• An independent third party outside our reasonable control;
• Events that could not reasonably have been prevented.

Products offered to consumers are intended for private and personal use.

To the extent permitted by law, Altessa Maison is not responsible for commercial losses suffered because a consumer used a product for a business purpose, including:

• Loss of profit;
• Loss of revenue;
• Loss of business opportunity;
• Business interruption.

This section does not affect mandatory consumer rights.

41. EVENTS OUTSIDE OUR REASONABLE CONTROL

Altessa Maison will not be responsible for delay or failure caused by an event outside our reasonable control, including:

• Natural disasters;
• Extreme weather;
• Fire;
• Flood;
• War;
• Terrorism;
• Civil unrest;
• Government action;
• Epidemics or pandemics;
• Customs disruption;
• Transportation interruption;
• Carrier network failure;
• Labour disputes;
• Internet or infrastructure failures;
• Widespread payment network outages.

We will take reasonable steps to reduce the effect of the event and resume performance.

If the event causes a substantial delay, the customer may have a right to cancel and receive a refund under applicable law.

Nothing in this section permits Altessa Maison to retain payment indefinitely where an order cannot be fulfilled.

42. ELECTRONIC COMMUNICATIONS

By using our website or providing an email address, you agree that we may send electronic communications necessary to:

• Confirm an order;
• Process payment;
• Provide shipping updates;
• Respond to support requests;
• Process returns or refunds;
• Provide security notices;
• Deliver legally required information.

Electronic communications satisfy written communication requirements where permitted by law.

Customers are responsible for providing a working email address and checking relevant spam or filtered folders.

43. COMPLAINTS

Customers may submit complaints by contacting:

Email:
contact@altessamaison.com

Phone:
+351 916 854 538

Postal address:
Altessa Maison
Attn: Matheus Soares
Rua Biologia 90
2870-271 Montijo
Portugal

Please include:

• Full name;
• Order number;
• Description of the issue;
• Preferred contact method;
• Supporting photographs or documents where relevant.

We will review complaints in good faith and respond within a reasonable period.

Customers retain the right to contact a competent consumer protection authority, court or dispute-resolution body where available under applicable law.

44. GOVERNING LAW

These Terms and contracts concluded through our website are governed by the laws of Portugal.

However, this choice of law does not deprive a consumer of mandatory protections available under the laws of the country where the consumer habitually resides, where those protections apply.

Nothing in these Terms requires a consumer to waive a right that cannot legally be waived.

45. JURISDICTION AND DISPUTES

We encourage customers to contact us first so that we can attempt to resolve a dispute directly.

Consumers may bring a claim before any court that has jurisdiction under applicable consumer and procedural law.

Nothing in these Terms prevents a consumer from using a competent alternative dispute-resolution mechanism where available.

For customers acting exclusively in a trade or business capacity, disputes will be subject to the competent courts of Portugal, unless otherwise agreed in writing or required by law.

46. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

Where a provision cannot be interpreted or limited, it will be treated as removed without affecting the validity of the remaining Terms.

47. NO WAIVER

If we delay or fail to enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

A waiver is effective only where clearly communicated and legally valid.

A waiver relating to one event does not automatically apply to another event.

48. ASSIGNMENT

Customers may not transfer contractual obligations to another person without our consent, except where applicable law permits the transfer.

Altessa Maison may transfer its rights or obligations as part of:

• A business sale;
• A restructuring;
• A transfer of operations;
• A change of service provider.

Any transfer will not reduce mandatory consumer protections or materially prejudice an accepted order.

49. THIRD-PARTY RIGHTS

Unless applicable law provides otherwise, a person who is not a party to an order contract does not have a right to enforce that contract.

This does not affect rights held by authorised recipients, gift recipients or other persons protected by mandatory law.

50. ENTIRE AGREEMENT

These Terms, together with:

• The accepted order;
• The product information presented before purchase;
• The Privacy Policy;
• The Return and Refund Policy;
• The Shipping Policy;
• Any specific promotional conditions;

constitute the agreement between the customer and Altessa Maison concerning the relevant purchase and use of the Services.

Nothing in this section excludes responsibility for fraud or misleading information.

51. CHANGES TO THESE TERMS

We may update these Terms to reflect:

• Changes to our Services;
• Changes to our business;
• Changes to technology;
• Changes to payment or delivery methods;
• Legal or regulatory requirements;
• Security requirements.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply to future use of the website and orders placed after the updated Terms take effect.

Changes will not normally alter an order already accepted unless:

• Required by law;
• Necessary to protect the customer;
• Agreed by both parties.

52. CONTACT INFORMATION

Questions about these Terms should be sent to:

Altessa Maison
Operated by Matheus Soares

Business address:
Rua Biologia 90
2870-271 Montijo
Portugal

Email:
contact@altessamaison.com

Phone:
+351 916 854 538

Website:
https://altessamaison.com