Contact information

CONTACT INFORMATION

Last updated: August 1, 2026

1. BUSINESS IDENTIFICATION

Altessa Maison is an online retail brand operated by:

Matheus Soares

Trading name:
Altessa Maison

Business and correspondence address:
Rua Biologia 90
2870-271 Montijo
Portugal

Website:
https://altessamaison.com

2. CUSTOMER SERVICE

For questions about products, orders, payments, shipping, returns or refunds, contact:

Email:
contact@altessamaison.com

Telephone:
+351 916 854 538

When contacting us about an existing order, please include:

• Your full name;
• Your order number;
• The email address used during checkout;
• A clear description of your request;
• Photographs or videos when reporting damage, defects or an incorrect product.

Customer support may be provided in English or Portuguese.

3. POSTAL CORRESPONDENCE

Written correspondence may be sent to:

Altessa Maison
Attn: Matheus Soares
Rua Biologia 90
2870-271 Montijo
Portugal

Please contact us before visiting the address or sending a parcel.

4. RETURNS

Authorised returns must follow the procedures described in our Return and Refund Policy:

https://altessamaison.com/policies/refund-policy

Return address:

Altessa Maison — Returns
Attn: Matheus Soares
Rua Biologia 90
2870-271 Montijo
Portugal

Email:
contact@altessamaison.com

Telephone:
+351 916 854 538

Customers should request return instructions before sending a product.

Items sent without the required order information or return reference may experience processing delays.

5. SHIPPING AND DELIVERY SUPPORT

For tracking, delivery or missing-parcel questions, contact:

contact@altessamaison.com

Please provide:

• Your order number;
• The delivery address;
• The tracking number, where available;
• A description of the delivery issue.

Shipping terms are available at:

https://altessamaison.com/policies/shipping-policy

6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a product arrives damaged, defective or incorrect, contact us promptly at:

contact@altessamaison.com

Please include:

• Your order number;
• Photographs of the product;
• Photographs of the packaging;
• A photograph of the shipping label;
• A description of the issue.

Do not dispose of the product or packaging until instructions have been provided.

7. PRIVACY REQUESTS

For questions about personal information or to exercise an applicable privacy right, contact:

Email:
contact@altessamaison.com

Postal address:
Altessa Maison
Attn: Privacy Request
Rua Biologia 90
2870-271 Montijo
Portugal

https://altessamaison.com/policies/privacy-policy

Please include sufficient information for us to identify and process the request securely.

We may request additional information where reasonably necessary to verify identity.

8. INTELLECTUAL PROPERTY NOTICES

To report suspected infringement of copyright, trademarks or other intellectual property rights, contact:

contact@altessamaison.com

Please include:

• Your full name and contact information;
• Identification of the protected work or right;
• Identification and location of the allegedly infringing content;
• Evidence of ownership or authority;
• A clear explanation of the request.

9. COMPLAINTS

Customers are encouraged to contact Altessa Maison directly so that we have an opportunity to review and resolve the issue.

Email:
contact@altessamaison.com

Telephone:
+351 916 854 538

Postal address:
Altessa Maison
Attn: Customer Complaint
Rua Biologia 90
2870-271 Montijo
Portugal

Please include your order number and a detailed description of the matter.

10. ELECTRONIC COMPLAINTS BOOK

Consumers may access the Portuguese Electronic Complaints Book at:

https://www.livroreclamacoes.pt/

11. ALTERNATIVE DISPUTE RESOLUTION

Where applicable, consumers may contact:

Centro de Arbitragem de Conflitos de Consumo de Lisboa — CACCL