About Altessa
ABOUT ALTESSA
Confidence, expressed through every step.
Altessa Maison is a contemporary footwear brand created for women who see shoes as more than a finishing detail.
We believe the right pair can transform the way an outfit feels, the way a moment is remembered and, most importantly, the way a woman carries herself.
From refined everyday silhouettes to statement heels designed for memorable occasions, our collection brings together elegance, femininity and modern character.
OUR STORY
Altessa Maison is an independent online brand operated from Portugal by Matheus Soares.
The brand was created with a clear purpose: to offer distinctive footwear that feels sophisticated, expressive and accessible to customers across Europe and the United States.
Rather than following every passing trend, we focus on styles with visual presence — elegant shapes, considered proportions, confident colours and details that elevate the entire look.
Each product is selected with attention to its design, materials, finish, fit information and overall presentation.
OUR POINT OF VIEW
At Altessa Maison, we believe elegance should never feel predictable.
Our collections are shaped by a balance of:
• Timeless silhouettes;
• Contemporary details;
• Feminine proportions;
• Statement colours and finishes;
• Versatility across different occasions.
Our footwear is chosen for women who appreciate polished design but still want their personal style to feel individual.
Whether it is a wedding, an evening event, a celebration, a professional occasion or simply a moment that deserves something special, Altessa is designed to help complete the look with confidence.
OUR COLLECTION
Our collection includes selected heels, pumps, slingbacks, sandals and occasion footwear offered in a range of colours, sizes and heel heights.
We work with authorised production and fulfilment partners in different locations. This allows us to serve supported destinations across Europe and the continental United States while offering a broader and more carefully selected product range.
Depending on product availability and destination, an order may be dispatched from Portugal, another European fulfilment location, the United States or an authorised international partner facility.
Altessa Maison remains responsible for the customer experience and continues to be the customer’s point of contact regardless of the fulfilment location used.
A CONSIDERED SHOPPING EXPERIENCE
We understand that buying footwear online requires trust.
For that reason, we aim to provide clear information about:
• Product characteristics;
• Available colours and variants;
• Heel measurements;
• Size selection;
• Prices and promotions;
• Processing and delivery estimates;
• Tracking;
• Returns and refunds;
• Customer support.
We continually review our product information and website experience to make shopping with Altessa as transparent and straightforward as possible.
DELIVERY ACROSS EUROPE AND THE UNITED STATES
Altessa Maison currently serves supported destinations within:
• The European Union;
• The United Kingdom;
• Norway;
• Switzerland;
• Iceland;
• Liechtenstein;
• The continental United States.
Eligible orders receive free Standard Tracked Shipping.
Orders are normally processed within 1 to 3 business days. After dispatch, the estimated transit time is 5 to 10 business days.
Only destinations available for selection during checkout are currently supported.
OUR COMMITMENT TO YOU
Our relationship with the customer does not end when an order is placed.
We are committed to:
• Providing clear and accurate product information;
• Offering transparent prices and delivery conditions;
• Providing tracking for eligible shipments;
• Responding to customer questions;
• Assisting with delivery issues;
• Handling eligible returns and refunds fairly;
• Protecting customer information;
• Respecting applicable consumer rights.
If an item arrives damaged, defective, incorrect or materially different from its description, our customer service team will review the matter and provide an appropriate solution in accordance with our policies and applicable law.
THE ALTESSA WOMAN
The Altessa woman does not dress only to be noticed.
She dresses to feel unmistakably herself.
She values elegance without uniformity, confidence without excess and pieces that make an impression without needing an explanation.
Altessa Maison exists for those moments when the right pair of shoes changes not only the outfit, but the way you enter the room.
CONTACT ALTESSA
Altessa Maison
Operated by Matheus Soares
Rua Biologia 90
2870-271 Montijo
Portugal
Email:
contact@altessamaison.com
Phone:
+351 916 854 538
Website:
https://altessamaison.com