Legal notice

LEGAL NOTICE

Last updated: August 1, 2026

1. WEBSITE OPERATOR

This website and online store are operated under the trading name Altessa Maison.

The economic operator responsible for the website and the sale of products is:

Altessa Maison
Operated by Matheus Soares

Business and correspondence address:
Rua Biologia 90
2870-271 Montijo
Portugal

Email:
contact@altessamaison.com

Telephone:
+351 916 854 538

Website:
https://altessamaison.com

2. PURPOSE OF THIS WEBSITE

Altessa Maison operates an online retail store offering footwear, fashion products and related accessories to consumers in supported markets.

This website provides information about:

• Altessa Maison;
• Products available for purchase;
• Product characteristics and variants;
• Prices and promotions;
• Ordering and payment;
• Shipping and delivery;
• Returns and refunds;
• Customer support;
• Consumer and privacy rights.

The destinations currently supported are those made available for selection during checkout.

3. E-COMMERCE PLATFORM

The Altessa Maison online store is hosted and technically supported through the Shopify e-commerce platform.

Shopify provides services that may include:

• Website hosting;
• Shopping cart functionality;
• Customer accounts;
• Checkout;
• Payment processing infrastructure;
• Order management;
• Security and fraud-prevention tools;
• Customer privacy controls.

The use of Shopify or any other service provider does not change the identity of Matheus Soares, trading as Altessa Maison, as the economic operator responsible for sales made through this website.

4. ACCESS TO THE WEBSITE

Access to this website is normally available without registration.

Certain features may require:

• A customer account;
• Contact information;
• Delivery information;
• Payment information;
• Acceptance of applicable terms and policies.

We may temporarily suspend, restrict or modify access to the website when reasonably necessary for:

• Maintenance;
• Security;
• Technical updates;
• Fraud prevention;
• Legal compliance;
• Events outside our reasonable control.

We do not guarantee uninterrupted availability of every website feature.

5. ACCURACY OF INFORMATION

Altessa Maison makes reasonable efforts to keep website information accurate, complete and current.

However, temporary errors may occur in relation to:

• Product availability;
• Product descriptions;
• Measurements;
• Images;
• Prices;
• Currency conversions;
• Promotions;
• Delivery estimates;
• Technical content.

Altessa Maison may correct errors or update information when identified.

Corrections will not unlawfully restrict rights acquired by customers through orders already accepted.

Where an error materially affects an order, the customer will be contacted and offered an appropriate solution in accordance with applicable law.

6. PRODUCT INFORMATION

Product pages are intended to provide relevant information concerning the products available for sale.

Customers should review, where applicable:

• Product descriptions;
• Materials;
• Colours;
• Size information;
• Heel measurements;
• Product photographs;
• Variant selections;
• Availability;
• Price;
• Care information;
• Delivery information.

Colours and visual details may appear slightly different depending on screen settings, lighting and photography conditions.

This does not permit Altessa Maison to supply a product that is materially different from its description.

7. PRICES, TAXES AND SHIPPING COSTS

Product prices are displayed in the currency applicable to the customer’s selected market or browsing session.

The total amount payable through Altessa Maison, including applicable taxes and shipping charges collected by us, will be displayed before the customer submits the order.

Standard Tracked Shipping is currently offered free of charge to eligible supported destinations, subject to the conditions stated in our Shipping and Delivery Policy.

Banks, card issuers and payment providers may independently charge currency conversion, international transaction or payment-processing fees.

Such independent charges are not collected or controlled by Altessa Maison.

8. CONTRACTUAL POLICIES

Purchases and use of the Altessa Maison website are governed by the following policies:

Return and Refund Policy:
https://altessamaison.com/policies/refund-policy

Shipping and Delivery Policy:
https://altessamaison.com/policies/shipping-policy

Customers should read the applicable policies before placing an order.

Nothing in these policies excludes or limits mandatory consumer rights that cannot legally be excluded.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, the content made available through this website is owned by, licensed to or lawfully used by Altessa Maison.

This may include:

• The Altessa Maison name;
• Logos;
• Branding;
• Product names;
• Written content;
• Product descriptions;
• Photographs;
• Videos;
• Graphics;
• Website layout;
• Design elements;
• Marketing material.

Website access does not transfer intellectual property ownership to the user.

Without prior written permission, website users may not:

• Reproduce content for commercial purposes;
• Copy or republish product photographs;
• Use Altessa Maison branding in a misleading manner;
• Create the appearance of an authorised partnership;
• Remove copyright or ownership notices;
• Use content to manufacture, market or sell counterfeit products;
• Systematically extract website content for unauthorised commercial use.

Personal and non-commercial browsing of the website is permitted.

10. TRADEMARKS AND THIRD-PARTY RIGHTS

Third-party names, trademarks, applications and services displayed on the website remain the property of their respective owners.

Their appearance does not necessarily indicate:

• Sponsorship;
• Endorsement;
• Partnership;
• Ownership by Altessa Maison.

Altessa Maison respects the intellectual property rights of third parties.

Intellectual property concerns may be reported to:

contact@altessamaison.com

11. PERMITTED USE

Users may access this website for lawful personal and consumer purposes.

Users must not:

• Use the website for fraud or unlawful activity;
• Attempt unauthorised access;
• Circumvent security measures;
• Introduce viruses or malicious code;
• Interfere with website operation;
• Impersonate another person;
• Submit false payment or identity information;
• Infringe intellectual property rights;
• Collect personal data unlawfully;
• Manipulate reviews, prices, promotions or checkout systems;
• Use automated tools in a manner that materially disrupts the website.

12. THIRD-PARTY LINKS

This website may contain links to independent third-party websites or services.

Altessa Maison does not control the content, security, availability or privacy practices of independent third parties.

Customers should review the applicable terms and privacy policies before using an external service or providing personal information.

The presence of an external link does not necessarily constitute an endorsement by Altessa Maison.

13. LIABILITY

Altessa Maison operates the website using reasonable care and skill.

Nothing in this Legal Notice excludes or limits liability where exclusion or limitation is prohibited by law, including liability relating to:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence where legally applicable;
• Mandatory consumer rights;
• Defective or unsafe products;
• Wilful misconduct;
• Any other responsibility that cannot legally be excluded.

To the extent permitted by law, Altessa Maison is not responsible for loss caused solely by:

• Incorrect information provided by the customer;
• Unauthorised use of a customer account;
• Product misuse;
• Unauthorised product alteration;
• Independent third-party websites;
• Temporary technical failures outside our reasonable control;
• Events that could not reasonably have been prevented.

Additional provisions concerning responsibility and liability are contained in our Terms of Service and Sale.

14. PRIVACY AND COOKIES

Personal information is processed in accordance with the Altessa Maison Privacy Policy:

https://altessamaison.com/policies/privacy-policy

The website uses cookies and similar technologies for purposes that may include:

• Essential website operation;
• Shopping cart functionality;
• Checkout;
• Security;
• Fraud prevention;
• Analytics;
• Personalisation;
• Advertising.

Where legally required, optional cookies are used only after the appropriate consent has been obtained.

Customers may manage available choices through the cookie banner and customer privacy controls.

15. CUSTOMER SERVICE AND COMPLAINTS

Customers are encouraged to contact Altessa Maison directly before initiating an external complaint or dispute procedure.

Customer service contact:

Email:
contact@altessamaison.com

Telephone:
+351 916 854 538

Postal address:
Altessa Maison
Attn: Matheus Soares
Rua Biologia 90
2870-271 Montijo
Portugal

Customers should include their order number and a clear description of the matter whenever the request concerns an order.

16. ELECTRONIC COMPLAINTS BOOK

Consumers may submit a formal complaint through the Portuguese Electronic Complaints Book:

https://www.livroreclamacoes.pt/

Submitting a complaint through the Electronic Complaints Book does not prevent the consumer from using any other complaint, dispute-resolution or judicial mechanism available under applicable law.

17. ALTERNATIVE DISPUTE RESOLUTION

In the event of a consumer dispute, the consumer may contact the competent Portuguese Alternative Dispute Resolution entity.

For disputes within its territorial and material competence, consumers may contact:

Centro de Arbitragem de Conflitos de Consumo de Lisboa — CACCL

Address:
Rua dos Douradores, 108
2nd and 3rd floors
1100-207 Lisboa
Portugal

Telephone:
+351 218 807 030

Email:
juridico@centroarbitragemlisboa.pt

Website:
https://www.centroarbitragemlisboa.pt/

The availability, admissibility and handling of a dispute are determined by the rules, territorial competence, value limits and procedures of the relevant dispute-resolution entity.

Altessa Maison does not commit in advance to voluntary arbitration unless:

• Required by applicable law;
• Altessa Maison has expressly adhered to the relevant arbitration system; or
• The parties expressly agree to use arbitration for the specific dispute.

Nothing in this section limits a consumer’s right to use a competent court or another legally available mechanism.

18. EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM

The former European Online Dispute Resolution platform has been discontinued and is therefore not linked or offered through this website.

Consumers may continue to use competent national Alternative Dispute Resolution entities and other remedies available under applicable law.

19. APPLICABLE LAW

This website and the activities of Altessa Maison are governed by the laws of Portugal.

For consumer contracts, this choice of law does not deprive a customer of mandatory protections available under the laws of the country in which the customer habitually resides, where those protections apply.

Consumers may bring claims before any court with jurisdiction under applicable consumer and procedural law.

20. CHANGES TO THIS LEGAL NOTICE

Altessa Maison may update this Legal Notice to reflect:

• Changes to the website;
• Changes to business information;
• Changes to services or suppliers;
• Changes to applicable law;
• Changes to dispute-resolution information.

The updated version will be published on this page with a revised “Last updated” date.

21. CONTACT

For questions concerning this website or Legal Notice, contact:

Altessa Maison
Operated by Matheus Soares

Rua Biologia 90
2870-271 Montijo
Portugal

Email:
contact@altessamaison.com

Telephone:
+351 916 854 538

Website:
https://altessamaison.com